Question 1

What are your business hours?

Accepted Answer

Monday - Friday. 9am-5pm EST.
I do not work weekends, and holidays. Please me mindful business days are not including the weekend. No communication will be made outside of my business hours!

Question 2

What's the best way to contact you?

Accepted Answer

Only communication is through email. It helps to keep a paper trail of all dialogue between the client and the designer to prevent any discrepancies. I try to respond to everyone as promptly as I can. Please allow 48-72 hours for a response to your inquiry.

Question 3

What files do I recieve?

Accepted Answer

You will receive the PNG transparent file, PDF & JPEG of your finished project that will be sent to your email on your order receipt.

Question 4

What if I'm not satisfied with my design?

Accepted Answer

No worries! Once your first drafts are sent, you receive (2) revisions free of charge. After that there is a fee of $15-$100 for each new change. Depeding on the requested change. Unfortunately once I’ve started on your project, there are no refunds under any circumstances. Please read over my terms and conditions before proceeding with your purchase.

Question 5

What's your turnaround?

Accepted Answer

Turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication. Clients are informed of what to expect based on all information provided to the designer from the client.
 
Logo Design - 14 business days (business days do not include weekends)
Web Design - 3-4 weeks

Question 6

Can I see a design before I purchase?

Accepted Answer

Will I come up with designs/sketch on your project before you hire me for it? That’s a no. I don’t design for free, unfortunately. You are welcome to take a look at my portfolio, to make sure my style and capabilities are right for your project!

Question 7

I need my design ASAP, is that possible?"

Accepted Answer

I usually can accommodate your rush job depending on how full my production schedule is however, a rush fee of $150 will be added.

Question 8

What's your revision policy?

Accepted Answer

Every client recieves 2 revisions FREE of charge. After the 2nd revision, $15-100 fees per revision will apply. Turnarounds on revisions are depending on the revision needed.

MONDAY - FRIDAY: 9AM-5PM EST

FAQ'S (Frequently Asked Questions)